Privacy Policy

Last Updated: 11/20/2025

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1. Overview

www.caccf.ca supports addiction professionals across Canada. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the site, you agree to the terms below.

2. Information We Collect

We collect three main types of information.

A. Information you provide

You share this information when you create an account, renew certification, register for courses, or contact us.

This may include:

• Name and contact details
• Professional credentials and employment information
• Course records and CEU history
• Payment information used for fees or renewals
• Messages or support requests

We do not store full payment card numbers.

B. Information collected automatically

When you visit the site, our system records:

• IP address
• Browser type and device information
• Pages viewed and time spent on the site
• Interaction with forms, links, and navigation

C. Information from partners

We may receive training records, eligibility confirmation, or verification details from approved schools, trainers, or employers to support certification and professional standards.

3. How We Use Your Information

We use your information to:

• Manage CACCF membership and certification
• Deliver courses, CEUs, and professional resources
• Process payments and issue receipts
• Send updates, reminders, and required notices
• Verify professional standing when requested
• Improve the site and our services
• Prevent fraud and maintain secure systems

4. Sharing Your Information

We share information only when necessary.

We may share information with:

• Service providers for payment processing, hosting, email delivery, and analytics
• Verification partners that confirm credentials or employment
• Regulatory bodies when required by Canadian law
• Third parties when you request a verification or release of data

We never sell personal information.

5. Cookies and Tracking

We use cookies to:

• Keep you logged in
• Improve site speed
• Understand how visitors use the site

You can change cookie settings in your browser at any time.

6. Storage and Security

Your information is stored on secure servers located in Canada. We use technical and administrative safeguards to protect your data from unauthorized access, loss, or misuse.

7. Data Retention

We keep information only as long as needed for certification records, regulatory requirements, or service delivery.

8. Your Rights

You can request to:

• Update or correct your information
• Access a copy of your information
• Withdraw consent for marketing messages
• Close your account
• Request deletion where allowed by Canadian law

To make a request, contact us using the details in Section 11.

9. Children’s Privacy

www.caccf.ca is not intended for users under 18. We do not knowingly collect information from minors.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes to our services. Updates take effect when posted on this page.

11. Contact

For questions or data requests:

Email: info@caccf.ca